Our delivery partner Australia Post are currently experiencing delays to delivery due to overwhelming pressure on the delivery network. As a result, your order may take longer to arrive.

Please allow 10 business days after receiving your order confirmation before contacting us regarding your order. We also recommend downloading the Australia Post tracking app to your phone for up to date information about your parcels.

For additional information from Australia Post, please visit their website and subscribe for updates

Which carrier partners with Anolon.com.au?

We use Australia Post.

How much does shipping cost on Anolon.com.au?

We offer free shipping Australia wide on orders above $100, and free express shipping Australia wide on orders above $175.

Can I track my order?

Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

Do you send products to overseas addresses?

No. At the present time we cannot send items outside of Australia.

Do you mail products to PO Box addresses?

Yes.

How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website.

How will I know if my order has been dispatched?

You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.

What if I made a mistake and want to change my order?

You can request to cancel your ordered provided the order has not yet been shipped.

To cancel an order please contact our Customer Service Team using our enquiry form and request a cancellation. Please include your order number.

Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

What if I have received a damaged product or the wrong item?

Contact our Customer Service Team using our enquiry form who will discuss the quickest way to get your problem resolved.

If I return an item to Anolon, will I get reimbursed for shipping costs?

No, you’re shipping costs will not be refunded.